Privacy Policy

This Privacy Policy explains how Intelblast collects, uses, stores and protects personal information when you use our website, distributor portal and related services.

The distributor portal may include account management, product purchases, rentals, orders, invoices, downloadable documents, company profiles, email notifications, password recovery and two-factor authentication.

1. Who we are

The data controller responsible for personal information processed through the distributor portal is:

Intelblast
Rambla dels Països Catalans 18, Nave 52
08800 Vilanova i la Geltrú
Spain

Email: info@intelblast.com
Phone: +34 93 816 80 72
Website:https://intelblast.com/

2. Information we may collect

Depending on how you use the distributor portal, we may collect and process the following categories of information.

Account information

  • Name.
  • Email address.
  • Username or account identifier.
  • Account status.
  • Distributor status.
  • Account security settings.

Company information

  • Company name.
  • Registration number.
  • VAT or tax number.
  • Business address.
  • Postal code.
  • City.
  • State or region.
  • Country.
  • Telephone number.
  • Business contact information.

Order information

When an order is created, we may process information including:

  • Order number.
  • Products ordered.
  • Quantities.
  • Prices and totals.
  • Order type.
  • Order status.
  • Billing information.
  • Delivery information.
  • Invoice information.
  • Payment information or payment status.
  • Order-related communications.

Rental information

Where products are rented through the portal, we may process:

  • Rental product.
  • Rental start date.
  • Rental end date.
  • Rental duration.
  • Rental price.
  • Rental status.
  • Return requests.
  • Extension requests.
  • Equipment-related information.
  • Information concerning damage, loss, return or maintenance where relevant.

DropSale or customer information

If DropSale or similar customer-order functionality is enabled, a distributor may provide information concerning its customer.

This may include:

  • Customer name.
  • Company name.
  • Email address.
  • Telephone number.
  • Billing address.
  • Delivery address.
  • Order information.
  • Invoice information.

The distributor is responsible for ensuring that it has an appropriate basis for providing customer information through the portal.

If DropSale or customer-order functionality is not enabled, this section does not apply.

3. Login and security information

When you access the distributor portal, security-related information may be processed to protect your account and the platform.

This may include:

  • Login attempts.
  • Login timestamps.
  • Security verification status.
  • Two-factor authentication status.
  • Temporary verification information.
  • Remembered-device information.
  • IP address.
  • Browser or device information where required for security purposes.

This information may be used to detect unauthorized access, prevent abuse and protect distributor accounts.

4. Passwords

Passwords should not be stored in readable form.

The website platform handles passwords using secure password hashing mechanisms rather than storing the original password as plain text.

We will never ask you to send your account password to us by email.

5. Two-factor authentication

The distributor portal may provide or require two-factor authentication.

Where email-based two-factor authentication is enabled, a temporary verification code may be sent to the email address associated with the account.

Security information relating to the verification process may be temporarily stored to determine whether the verification has been completed successfully.

Verification codes are intended for the account holder and must not be shared with another person.

6. Remembered devices

If you choose “Remember me and this device”, security information may be stored that allows the browser to remain recognized for up to 30 days without requiring a new two-factor authentication code on every login.

The remembered-device feature does not remove the requirement to authenticate with your account credentials.

Remembered devices may be invalidated earlier where:

  • Your password is reset.
  • Your security settings are changed.
  • Two-factor authentication settings are changed.
  • You remove remembered devices.
  • An administrator changes relevant security settings.
  • The remembered-device information expires.

7. How we use personal information

We may use personal information for purposes including:

  • Creating and managing distributor accounts.
  • Verifying approved distributors.
  • Authenticating users.
  • Protecting account security.
  • Providing two-factor authentication.
  • Processing orders.
  • Managing product purchases.
  • Managing product rentals.
  • Managing rental returns and extensions.
  • Preparing invoices and other documents.
  • Arranging delivery.
  • Providing customer service.
  • Sending transactional emails.
  • Maintaining business and accounting records.
  • Investigating technical or security incidents.
  • Preventing fraud and misuse.
  • Improving the operation and security of the portal.
  • Complying with applicable legal obligations.

8. Legal basis for processing

Depending on the circumstances and applicable law, personal information may be processed because:

  • It is necessary to perform a contract or take steps connected with a contract.
  • It is necessary to comply with legal or regulatory obligations.
  • It is necessary for legitimate business interests, such as operating and securing the distributor portal, preventing fraud and managing business relationships.
  • You have provided consent where consent is required.

The appropriate legal basis can depend on the type of information and the purpose for which it is processed.

9. Distributor applications

If you apply to become a distributor, information submitted through the distributor application may be used to:

  • Evaluate the application.
  • Contact the applicant.
  • Approve or reject distributor access.
  • Create a distributor account where approved.
  • Maintain records concerning the application.

Submitting an application does not guarantee approval.

10. Emails

We may send transactional and account-related emails concerning:

  • Account creation.
  • Distributor approval.
  • Orders.
  • Order status changes.
  • Rentals.
  • Rental returns.
  • Rental extensions.
  • Invoices.
  • Password resets.
  • Two-factor authentication.
  • Security notifications.
  • Account administration.

Transactional emails are different from marketing emails because they are sent in connection with the operation of your account, order, rental or business relationship.

11. Invoices and business records

Order and invoice information may be retained for accounting, tax, contractual and business-record purposes.

Information contained in an invoice may include company information, contact details, order information, tax information and financial information relevant to the transaction.

Records that must be retained because of legal or accounting obligations may remain stored even after a distributor account is closed.

12. Payment information

If online payment functionality is used, payment processing may be handled by an external payment provider.

Depending on the payment method, we may receive information such as payment status, transaction reference and payment method.

Full payment card information should normally be processed directly by the payment provider rather than stored within the distributor portal.

Insert the payment providers used by your website here if applicable:

[Payment provider name]

13. Delivery providers

Where an order requires delivery, relevant information may be shared with shipping, courier or logistics providers.

This information may include:

  • Recipient name.
  • Company name.
  • Delivery address.
  • Telephone number.
  • Email address where required for delivery notifications.
  • Information needed to complete the delivery.

14. Service providers

We may use external service providers to help operate the website, distributor portal and business systems.

Depending on our setup, these may include providers of:

  • Web hosting.
  • Email delivery.
  • Cloud infrastructure.
  • Payment processing.
  • Shipping and logistics.
  • Security services.
  • Website maintenance.
  • Backups.
  • Analytics where enabled.
  • Accounting or business administration.

These providers should only receive information reasonably necessary to provide their services.

15. Website platform

The website and distributor portal may operate using WordPress and WooCommerce together with additional software required to provide distributor functionality.

Information entered into the distributor portal may therefore be stored within the website’s account, order or related database records.

16. Hosting

The website and portal information may be stored on servers operated by our hosting or infrastructure providers.

Hosting provider:

[Hosting provider name]

Server location or processing region:

[Country or region]

17. Google Workspace and email

If we use Google Workspace or another email provider, transactional and business communications may pass through that provider’s infrastructure.

This can include emails relating to orders, rentals, invoices, account security and two-factor authentication.

Email provider:

[Google Workspace / other provider]

18. SMTP email delivery

The website may use authenticated SMTP or another authenticated email-delivery method to improve the reliability and security of transactional email delivery.

Depending on the email configuration, recipient address, subject, message content and delivery information may be processed by the configured email provider.

19. Security logs

We may maintain technical and security logs for purposes such as:

  • Detecting suspicious login attempts.
  • Preventing brute-force attacks.
  • Identifying unauthorized access.
  • Investigating errors.
  • Investigating security incidents.
  • Protecting accounts and infrastructure.

Security logs may include technical information such as timestamps, account identifiers, IP addresses and details relating to security events.

20. Administrative activity

Authorized administrators may access distributor information where necessary to:

  • Manage distributor accounts.
  • Process orders.
  • Manage rentals.
  • Prepare invoices.
  • Provide support.
  • Investigate security issues.
  • Correct account or order information.
  • Perform legitimate administrative duties.

Administrative access should be limited to authorized persons with a legitimate need for access.

21. Audit information

The portal may maintain records of certain administrative or security-related actions.

These records may be used for operational oversight, troubleshooting, security investigation and accountability.

22. Cookies

The website and distributor portal use cookies and similar technologies for functions such as login, security, shopping cart functionality, remembered devices and cookie preferences.

Further information is available in our Cookie Policy.

23. How long we keep information

We retain personal information only for as long as reasonably required for the purpose for which it was collected or where retention is required for legal, accounting, contractual or security reasons.

Different categories of information may therefore have different retention periods.

Examples may include:

  • Active account information for as long as the distributor relationship remains active.
  • Order and invoice records for the period required by applicable accounting and tax requirements.
  • Rental records for business, contractual and accounting purposes.
  • Security information for a limited period appropriate to security monitoring and investigation.
  • Temporary authentication information until it expires or is no longer required.

If your business has defined specific retention periods, they should be inserted here.

24. Account closure

If a distributor account is closed or access is removed, some account information may be deleted or anonymized when it is no longer required.

Information associated with completed orders, invoices, rentals, accounting records, legal obligations or disputes may need to be retained after account closure.

25. Sharing personal information

We do not disclose personal information to unrelated parties without an appropriate reason.

Information may be shared where reasonably necessary with:

  • Authorized employees and administrators.
  • Hosting providers.
  • Email providers.
  • Payment providers.
  • Shipping and logistics providers.
  • Professional advisers.
  • IT and security providers.
  • Government authorities where legally required.
  • Other processors needed to operate our services.

26. International transfers

Some service providers may process information outside the country in which you or our company are located.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data protection law.

This section should be updated to reflect the countries and providers actually used by your business.

27. Data security

We use technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include:

  • Encrypted HTTPS connections.
  • Authentication controls.
  • Two-factor authentication.
  • Account access restrictions.
  • Security verification.
  • Rate limiting of sensitive functions.
  • Secure password storage mechanisms.
  • Protected administrative functions.
  • Security monitoring.
  • Server and application updates.
  • Backups where applicable.

Although reasonable security measures are used, no internet-connected service can be guaranteed to be completely secure.

28. Your responsibilities

You are responsible for:

  • Keeping your password confidential.
  • Protecting access to your email account.
  • Not sharing two-factor authentication codes.
  • Logging out when using shared computers.
  • Keeping your account information accurate.
  • Informing us if you believe your account has been compromised.

29. Your privacy rights

Depending on the law that applies to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information in certain circumstances.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Request portability of certain information.
  • Withdraw consent where processing is based on consent.
  • Submit a complaint to an appropriate data protection authority.

These rights may be subject to legal limitations and may not apply in every situation.

30. Requesting access, correction or deletion

Privacy requests can be sent to:

info@intelblast.com

We may need to verify your identity before processing a request to protect account and personal information from unauthorized disclosure.

Some information cannot be deleted immediately where we are required to retain it for accounting, tax, contractual, legal or security purposes.

31. Business contacts

The distributor portal is intended primarily for business relationships.

Where a distributor account represents a company, information relating to company employees or representatives may still constitute personal information and will be handled in accordance with this Privacy Policy.

32. Information concerning other individuals

If you provide personal information concerning another person, such as an employee, customer or delivery recipient, you are responsible for ensuring that you are permitted to provide that information for the relevant purpose.

You should not submit unnecessary personal information through the portal.

33. Children

The distributor portal is intended for professional and business use and is not intended for use by children.

If we become aware that personal information has been submitted by or concerning a child without an appropriate reason, we may remove it where appropriate.

34. Automated decisions

Unless specifically stated otherwise, the distributor portal is not intended to make legally significant decisions about individuals solely through automated processing.

Certain automated functions may nevertheless be used for operational purposes, such as calculating prices, determining product availability, detecting excessive login attempts or applying security restrictions.

35. Fraud and security investigations

Where suspicious activity is detected, relevant account, transaction and technical information may be reviewed to investigate possible fraud, abuse or unauthorized access.

Information may be preserved where reasonably necessary for an investigation, legal claim or security incident.

36. Data breaches

If a security incident involving personal information occurs, we will assess the incident and take appropriate action in accordance with applicable legal requirements.

This may include notifying affected individuals or relevant authorities where notification is legally required.

37. Links to other websites

The portal may contain links to external websites or services.

We are not responsible for the privacy practices of independent third-party websites. You should review their privacy information before providing personal information to them.

38. Changes to this Privacy Policy

We may update this Privacy Policy when our services, distributor portal, security practices, service providers or legal requirements change.

The latest version will be published on this page together with the date of the most recent update.

39. Terms and Conditions

Your use of the distributor portal is also subject to our Terms and Conditions.

40. Cookie Policy

Information about cookies, remembered devices and similar technologies is available in our Cookie Policy.

41. Contact

If you have questions about this Privacy Policy, your personal information or how information is handled through the distributor portal, contact:

Intelblast
Rambla dels Països Catalans 18, Nave 52
08800 Vilanova i la Geltrú
Spain

Email: info@intelblast.com
Phone: +34 93 816 80 72
Website:https://intelblast.com/

Before publishing: Replace all text inside square brackets and remove sections for services you do not use. In particular, complete the hosting provider, payment provider, email provider, company information, retention details and international processing information. Because privacy requirements depend on where the company operates and where its distributors are located, the final policy should be checked against the laws that apply to the business.